Runna is owned and operated by The Run Buddy LTD.
The personal data of the users that are collected and processed through the website “https://www.runna.com”, will be under responsibility and charge of:
The Run Buddy LTD.
(Hereinafter referred to as Runna).
The information we collect from our users helps to personalize and continually improve the user experience on the website. Here are the types of information we gather:
Information You Give Us. You provide information when you search, read and view content, register as a user, purchase a plan and/or communicate with us through our contact information or through our contact forms. As a result of those actions, you might supply us with the following information:
Runna will not collect any personally identifiable information about you, unless you provide it.
Information Collected Automatically: By accessing, registering and using the website you automatically provide us with the following information:
If you access the platform through a mobile phone, we will collect the following information:
Payment information: Your credit/debit card information or payment information will be processed by “Stripe” (payment platform available on the website), which will treat and safeguard your data with total security and with the exclusive purpose of processing the purchase of the plans. Runna reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the plans.
Facebook Pixel: Our website uses Facebook pixels that enable us, our advertisers and service providers:
Automatic Information. Like many websites, we use "cookies." We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses, Runna or third-party content served by or on behalf of Runna on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the products you searched for, viewed, and possibly purchased.
Social Media: On our website you will find links and functions linked to different social media, in which you can share your information.
Workout data: When you record a workout with our Apple Watch or phone apps, or import a completed workout from one of our partners (through which you give expressed permission) including but not limited to Strava, Garmin and COROS, we will store all relevant data for that workout including, but not limited to, GPS data, running speed, heart-rate data, cadence, time of workout, start location, end location etc.
Personal data will be kept for the time necessary for the provision of the plans. The owner may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Runna may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and services. We use personal information collected through our site as described below and described elsewhere in this Policy to:
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Software Servers: Our service is hosted on Amazon AWS servers. The information you provide through the platform will be stored on Amazon AWS servers located in Europe. By using the platform and the services available on the platform you agree and consent to the collection and storage of your information on such servers. Information provided through the platform is transmitted to and from the platform to Amazon AWS servers in Europe in encrypted form using standard SSL connections to help protect such information from interception.
Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. We use the services of the following platforms or companies:
Google Sheets: https://policies.google.com/privacy
Google Analytics: https://policies.google.com/privacy
Protection of Runna and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Runna, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Runna uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the Website. We may also use aggregated anonymous information to provide information about the Website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information.
Runna follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Runna receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Runna strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances.
We describe these rights below:
Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe.
We are in compliance with the requirements of the Data Protection Act 2018 (UK regulation) and the GDPR (General Data Protection Regulation - European regulation) regarding the protection of the personal data of minors. We do not collect any information from anyone under 18 years of age. Our website and products are all directed to people who are at least 18 years old or older. If you become aware that your child has provided us with personal information, please contact us. If we become aware that a child has provided us with personal information, we will take steps to delete that information, terminate that person's account, and restrict access to that person.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your Information at any time, please contact us through the contact information. To opt-out of Runna email, follow the instructions included in the email. Your request should be processed within 48 hours.