Terms & Conditions

Welcome to Runna!

Runna is owned and operated by The Run Buddy LTD.

These are the terms and conditions for: https://www.runna.com (Hereby “Runna”).

The following terms and conditions apply to the website and services offered by Runna. This includes the mobile and tablet versions as well as any other version of Runna accessible via desktop, mobile, tablet, social media or other devices.

The use of the website and the purchase of the plans from such website, means that you agree to these terms and conditions as set out below (hereinafter referred to as "Terms").



This agreement sets forth legally binding terms for the use of the website. By using and visiting the website, you agree to be bound by this agreement whether you are a "Visitor" (meaning that you are simply browsing the website) or a "User" (meaning that you have registered on the website and purchased a plan). If you do not accept the terms of this agreement, you should stop using the website immediately. We may modify this agreement from time to time, and such modification shall be effective when posted on the website. You agree to be bound by any modifications to this agreement when you use the website after such modification is posted; therefore, it is important that you review this agreement regularly.

You represent and warrant that all registration information you submit is accurate and truthful; and that your use of the website does not violate any applicable law or regulation. Runna may, in its sole discretion, refuse use of the Website to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the website is revoked in such jurisdictions.

By using the website and purchase the plans, you represent and warrant that you have the full right, power and authority to enter into these terms and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into these terms.


When a user places an order for a plan, the user agrees and declares to purchase the plan for the price advertised on the website. Please check the price and features of plans before placing an order.

When a user places an order, Runna will send an email for confirmation. This confirmation email will be produced automatically so that the user has confirmation of payment and initiation of the plan. If you do not receive the email, it is possible that the email has been sent to your spam folder.

Runna may cancel any sales and not provide plans and may change or discontinue the availability of the plans at any time in its sole discretion. If a purchase is cancelled, any payment made for the plan will be refunded in full. This does not affect your statutory rights.

Plans may include automatic recurring payments. You authorize Runna to renew your plan and to charge you periodically and progressively. The plan billing date is the date you make your first payment. Your account will be automatically charged on the plan billing date with all applicable fees for the next plan period. The plan will continue until you cancel your plan or we terminate it. You must cancel your plan before it renews to avoid the next billing period. We will bill the recurring Plan fee to the payment method you provide during enrolment.

Plans will automatically renew for an additional period unless cancelled before the next payment. Cancelled accounts will immediately lose access to the website's payment features.


Plans will be paid through "Stripe" (payment platform available on the website) and the Apple and Google stores. Payment will be charged to your credit/debit card immediately after you make the purchase for the plan you have purchased. When processing a transaction, we will issue an electronic transaction receipt that will be sent to the email address you provide.  

Runna reserves the right to determine the price for the plans. Runna will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the plans. Runna reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the plans.


If you register on Runna, you will be required to choose a password and you may be asked for additional information regarding your account. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Runna of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. You may never use another user’s account without prior authorization from Runna. Runna will not be liable for any loss or damage arising from your failure to comply with this agreement.

By providing Runna with your email address and phone number you consent to our use of your email address to send you notices about the services, including those required by law. We may also use your email address and phone number to send you notifications and other messages, such as changes to service features, news, and special offers on our services and plans. If you do not wish to receive these emails, you may opt-out of receiving them by sending us your withdrawal request via the contact information or by using the "unsubscribe" option in the emails or mobile notifications. Opting out may prevent you from receiving emails about updates, news or offers.

The users may terminate their accounts any time, for any reason, by following the instructions on Runna. That termination will only result in the deletion of the account and the deletion of all the personal data granted to Runna.

Runna reserves the right to terminate your account or your access immediately, with or without notice to you, and without liability to you, if Runna believes that you have breached any of these terms, furnished Runna with false or misleading information, or interfered with use of the website or the service by others.


By using the services and purchasing the plans, you represent that you understand that physical exercise (running) involves intense physical movement and that such activity carries a risk of physical injury. You understand that it is your responsibility to judge your physical capabilities for such activities. It is your responsibility to ensure that, when participating in the activities shown in the plans or content available on the website, you will not exceed your limits when engaging in such activity, and will select the level of exertion appropriate to your capabilities and abilities, as well as any mental or physical conditions and/or limitations you may have. You understand that, from time to time, Runna may suggest exercises and fitness routines and it is your sole responsibility to determine whether such exercises are appropriate for your level of physical and mental ability and condition. You expressly waive and release any claim you may have at any time for injury of any kind against Runna or any person or entity involved with Runna. Before engaging in any physical activity suggested in the plans or through the content available on the website, please consult a physician to evaluate your physical condition. Runna does not provide professional medical advice.

The contents of our support articles, such as text, videos, images, are for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please check with a medical professional and before making medical decisions.


Runna gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Runna as part of the services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the services as provided by Runna, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

The user agrees not to use the platform and the services negligently, for fraudulent purposes or in an unlawful manner. Likewise, the user agrees not to partake in any conduct or action that could damage the image, interests or rights of the “Runna” website or third parties.

Runna reserves the right to terminate your access immediately, with or without notice, and without liability to you, if Runna believes that you have violated any of these terms or interfered with the use of the website or service by others.


All materials on Runna, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Runna or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all Materials on Runna are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Runna prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Runna or any part of the material for any purpose other than its intended purposes is strictly prohibited. Please do not copy any content and pass it off as your own, as a copyright infringement will occur.


Runna respects the intellectual property of others, and expects users to do the same.  If you believe, in good faith, that any materials provided on or in connection with the “Runna” website infringe upon your copyright or other intellectual property right, please send the following information to:

  1. Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.
  2. A statement specifically identifying the location of the infringing material, with enough detail that Runna may find it on the “Runna” website.  Please note: it is not sufficient to merely provide a top-level URL.
  3. Your name, address, telephone number and e-mail address.
  4. A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law.
  5. A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.
  6. An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.


Because of the nature of the Internet, Runna provides and maintains the website on an "as is", "as available" basis and makes no promise that use of the website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse, Runna for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Runna liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Runna will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Runna excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Runna and Runna shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on the website.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any Product purchased through the website.
  • Any loss or damage resulting from your use or the inability to use the web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website, or from transmissions via emails or attachments received from Runna.
  • All representations, warranties, conditions and other terms which but for this notice would have effect.


The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Runna by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, the following activities are prohibited:

  1. Use the services or content for any commercial purpose, other than those commercial purposes explicitly permitted under this agreement and as provided by Runna;
  2. Access, monitor, reproduce, distribute, transmit, disseminate, display, sell, license, copy or otherwise exploit any content of the site, including, without limitation, using any robot, spider, scraper or other automated means or any manual process for any purpose that is not in accordance with this agreement or without our express written permission;
  3. Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
  4. Deep-link to any part of the Website for any purpose without our express written permission;
  5. Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Runna in connection with the site;
  6. Evade, disable or otherwise interfere with security-related features of the site or features that prevent or restrict use or copying of any content;


Through your use of the “Runna” website and services you may encounter links to third party sites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where “Runna” provide details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Runna are in no way responsible or liable for any such third-party sites.


You agree to defend and indemnify Runna and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  • Your breach of this agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • The purchase of the plans.


No responsibility will be accepted by Runna for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.


We may change the website and these Terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these Terms. Your continued use of the website constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the Terms. Unless otherwise specified herein, all changes to these Terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these Terms at any time by notifying you or without any warning.


Any personal information you post on or otherwise submit in connection with the purchase of the plans will be used in accordance with our Privacy Policy. Please refer to our Privacy Policy.


This agreement together with the Privacy Policy and any other legal notices published by Runna, shall constitute the entire agreement between you and Runna concerning and governs your use of the website.


You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, application, interpretation, or validity of these Terms or the use of the website shall be settled by binding arbitration between you and Runna, except that each party retains the right to bring an individual action in a court of competent jurisdiction.


These terms are governed by the UK laws. Use of our website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this paragraph.

Our performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.


As part of a partnership with JustGiving (Giving.com), Runna has agreed to make a £10 charity donation to the fundraising page of any individual who signs up to Runna Premium with the referral code JG20 subject to the following. The user must have signed up to Premium after the partnership was announced on the 26th May 2022, provided their fundraising link at the time of entering their referral code and signed up to Runna Premium with a full, paid membership (e.g., not through a further promotion). If a refund is requested for this Premium membership, the donation will not be made.

Donations will be made within 30 days of the subscription activating where possible, but there is no time limit. In addition, Runna reserves the right to not make this donation to a fundraising page in cases including, but not limited to (1) the fundraising cause does not align with Runna's values e.g., supporting political causes, (2) the fundraising donation offer is withdrawn, (3) the partnership with JustGiving has ended, (4) Runna is not in a financial position to make the donation, (5) Runna is legally prevented from making the donation, (6) the user has taken advantage of the system in such a way that a typical Premium membership revenue will not be transferred to Runna as a result of the user subscribing to Runna Premium.


If you have questions or concerns about these Terms or the services, please contact us through our contact page or via the contact information below: